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Tailor your service

Choose from flexible options to meet your unique needs.

Tailor your service

Choose from flexible options to meet your unique needs.

Tailor your staffing model, workflow and Pioneer Telegenetics Platform™ for patient management.

Choose temporary or long-term staffing options


We can support some or all of your genetic counseling appointments. Choose the option that fits your needs today, with flexibility to scale up or down to match your patient volume.

Adjunct to your internal team
We can extend capacity of internal genetic counselors, support new programs and increase patient engagement with genetic services.

Serve as your genetic counseling team
We can support all genetic counseling appointments if you don’t have internal genetic counselors.



Tailor your delivery


We’ll listen to and understand your unique needs, recommend an approach and collaborate to deliver an outstanding service.

Tell us what you need

What type of genetic counseling do you need?
Where do your patients live?
Which languages do your patients speak?
Do you have preferred appointment times?
How do you want your patients to receive counseling?
What is your desired workflow?
How do you want patients to connect with us?

We'll deliver

Expert counseling across specialties
Coverage in all 50 states & Canada
Bilingual counselors & interpreter service
Appointments in <48 hrs, 7 days/evenings/week
Phone or video appointments available
Our Pioneer Telegenetics Platform™ customized
Optional RISE Patient Engagement Tools™


Access your custom platform




Our Pioneer Telegenetics Platform™ enables seamless integration for telehealth genetic counseling service delivery and patient management. Pioneer has been used by the GeneMatters clinical team and partner healthcare organizations to facilitate more than 20,000 genetic counseling sessions.

We configure the platform features to your unique clinical setting and workflow. Access your customized platform as quickly as you need.

  • Schedule and manage patients, share records and receive real-time tracking & notifications.
  • Specify optional patient-facing features for education and account access. 
  • Use as a stand-alone portal or with API integration into existing systems—EMR or LIMS.
  • Integrate with confidence. Our SOC 2 compliance demonstrates our commitment to data privacy and protection.

Learn how we can quickly configure our platform, tools and services for you.



Leverage patient engagement tools




Our RISE Patient Engagement Tools™ can help you Reach, Inform, Support and Educate patients to increase access to your genetic services and support patient decision-making.

RISE modules span the continuum of genetics care from scheduling and patient triage to patient education and results delivery. The tools are customizable in order to provide optimal support for patients and meet your needs.

RISE can be used independently or as a complement to our Pioneer Telegenetics Platform and our genetic counseling services.

Contact us to schedule a demo.



Receive quality and performance metrics




You’ll receive patient satisfaction data along with key performance and quality metrics, backed by our rigorous quality assurance measures. We can also customize data collection within our platform to provide you with metrics you need for internal quality measures. 




Our genetic counseling service is flexible so as your needs change, we will too.